How To Order
We accept orders not only through our website, but also by telephone,
email, fax, and snail mail. Also, please feel free to visit us in
person! Our regular store hours are 10 am to 5 pm Monday-Saturday, although someone is can often be available until 6 if you call ahead.
If you don't see what you are looking for
or need help or advice, please don't hesitate to call us. Our
experienced staff is always happy to answer your questions and advise
you about the instruments or music you are considering.
Our phone number is (617)277-8690. You can order by email by writing to sales *at* vonhuene.com.
Trying Instruments "On Approval"
Choosing a recorder is a very personal and subjective process, and it can be difficult to make a choice without the opporunity to try out the instrument you're considering. We are happy to send instruments out on approval so that
customers who are unable to visit our shop can try them out at home or with other musicians with whom they play. If you would like to try
instruments on approval, please give us a call or send an email and we
will be happy to assist you.
There is no charge for this service beyond the cost of postage and insurance in both directions. However, we do reserve the right to
charge for service to the instruments if they are returned in damaged
Remember that the instrument you are trying
belongs to someone else (even used instruments are sold on
consignment on behalf of other customers). When trying instruments,
• Refrain from eating, drinking, and especially smoking
• Be careful not to damage the mouthpiece...
• Or to gouge the thumbhole
• Do NOT attach a thumbrest or anything else to the instrument. Plastic clip-on thumbrests will scratch the
surface of wooden instruments and we will have to charge you to refinish the instrument. If you are accustomed to using a thumbrest and need one to determine
whether the instrument is right for you, use a piece of cork or other material held in place with a rubber band (this will
not damage the finish).
• Play the instrument for
as long as you need, but no more than about 20-30 minutes at one playing (with time in between for the recorder to dry out completely).
• Swab out the excess moisture after playing
Our normal approval period is ten days from receipt unless other arrangements have been made. Unfortunately, we cannot send sheet music 'on approval.' Please do not
hesitate to give us a call or send an email if you have any questions!