How To Order
We accept orders not only through our website, but also by telephone,
email, fax, and snail mail. Also, please feel free to visit us in
person! Our regular store hours are 10 AM to 5 PM Monday-Saturday, although someone is often here until 6 if you call ahead.
If you don't see what you are looking for
or need help or advice, please don't hesitate to call us. Our
experienced staff is always happy to answer your questions and advise
you about the instruments or music you are considering.
Our phone number is (617)277-8690. You can order by email by writing to sales *at* vonhuene.com.
Trying Instruments "On Approval"
Choosing an instrument is a very subjective and personal process, and
it is difficult to make a good choice without trying the instruments out
first. We are happy to send instruments out on approval so that
customers who are unable to visit our shop can try them out at home and
with other musicians they play with. If you would like to try
instruments on approval, please give us a call or send an email and we
will be happy to assist you.
We do not charge for this service
except for postage and insurance. However, we do reserve the right to
charge for service to the instruments if they are returned in damaged
Please remember that the instrument you are trying
belongs to someone else, and that used instruments are sold on
consignment on behalf of other customers. When trying instruments,
-Refrain from eating, drinking, or smoking
-Take care not to damage the mouthpiece area
-Take care to avoid thumbhole wear
-Do not attach thumbrests or anything else to the instrument.
If you are accustomed to using a thumbrest and need one to determine
whether the instrument is right for you, you can tie a piece of cork or
other material in place with a string or a hair elastic, as these will
not damage the finish. Plastic clip-on thumbrests will scratch the
surface of wooden instruments.
-Play the instrument for
as long as you need to try it out, but be careful not to play for
extremely long periods of time on instruments which may not be well
broken in yet.
-Swab out the instrument after playing
Our normal approval period is ten days from when you receive the
instrument unless other specific arrangements have been made.
Unfortunately, we cannot send sheet music "on approval." Please do not
hesitate to give us a call or send an email if you have any questions!