Any instrument purchased from the von Huene Workshop, Inc. may be returned for a full refund within 30 days of receipt, provided it is in ‘like new’ condition. Plastic recorders are not returnable. To try instruments before purchasing, please refer to our Approvals policy
Printed materials (sheet music, books, facsimiles, etc.) are NOT returnable; defective items may be returned (with permission) for replacement only.
Accessories, such as tuners, metronomes, music or recorder stands, cases, CD’s and other accessories may be returned within 30 days if unopened or found to be defective.
Strings are NOT returnable unless unused.
Unless an item is damaged or we shipped an incorrect item, shipping charges are NOT refundable.
Shipments should be inspected upon receipt. In the event of damage, please contact us immediately. Save the box and all packing materials until they have been examined by the shipper and the insurance claim has been resolved. We cannot be responsible if a claim is denied due to missing materials.